Terms of service

These terms apply when you order a Website Review from me. Website design and brand projects are agreed separately in writing.

1. Who I am

“You” means the person ordering. A consumer is a person who orders for purposes outside their business or profession. Where these terms give rights to consumers only, they say so.

2. What the Website Review is

A personalised video of up to 15 minutes about your website: what works, what isn’t clear and what I’d change, with a short list of where to start. It is advice and my professional opinion. I don’t promise a particular business result, such as more enquiries or sales.

Project credit. If you hire me for a website project within 14 days of the day I deliver your completed Review video to you, the price of the Review is credited toward the price of that project, as advertised on the website. The 14 days start on the day the video is delivered.

3. How to order, and when the contract starts

An order starts with an enquiry. In the Website Review window on the homepage (or from your Website Assessment result) you send your name, email, website address and notes on what you’d like me to focus on. An enquiry is free, doesn’t create an order and doesn’t commit you. I reply with the next steps.

1. Nothing is charged for an enquiry. If we go ahead, I tell you how to pay. Your order is made when you confirm it and pay as I describe, and it then obliges you to pay the price.
2. The contract is made when I confirm your order by email. I send the confirmation, together with these terms and the cancellation information, to the email address you gave me, so you have them in a durable form.
3. I start work only after you have asked me to in writing, by email before you pay. If you don’t ask me to start, I wait until the 14-day withdrawal period has ended.
4. After payment I send you a short questionnaire.

The contract can be made in Czech or in English. Before you order you can correct mistakes in your details by changing them in the form.

4. Price and payment

The price is the one shown when you order: $150 on the English website and 1 700 Kč on the Czech website. It is the full price payable by you; if I am required to charge VAT, it is stated on the invoice or receipt. Payment is made through Wise. Your payment details are handled by Wise, not by me.

5. Delivery

I deliver the Review digitally, by email or by a private video link, within 5 working days after I have received your payment and everything I need from you. The details are in the delivery policy.

6. Your responsibilities

• Give me correct and complete details, and answer the questionnaire.
• Give me access to anything needed to look at your website (for example a link or a password-protected page you want reviewed).
• Only send me material you are entitled to share.

7. Using the Review

The Review is for you and your business. You may use what it says to improve your website. Please don’t publish the video or resell it without asking me first.

8. Your right to withdraw and cancellation

As a consumer you have the right to withdraw from the contract within 14 days without giving a reason. The conditions, including what happens if you ask me to start work within those 14 days, are in the refund and cancellation policy. This right applies to consumers; it does not apply to a person who orders for their business.

9. Problems with the Review and complaints

If the Review is not delivered, or is delivered with a defect, you have the rights the law gives you, including the right to have it delivered or put right, and where applicable a reduction in price or withdrawal from the contract. Nothing in these terms limits your statutory consumer rights.

To make a complaint, email [email protected] and describe what is wrong. I will confirm that I received it and settle it within 30 days, unless we agree on a longer period.

If we can’t settle a dispute, a consumer may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, adr.coi.cz), which handles out-of-court resolution of consumer disputes. This is available to you, and you are not obliged to use it.

10. Liability

I am responsible for the Review according to the law. I am not liable for results that depend on decisions you make or on things outside my control, such as how a search engine or a third-party service behaves. I limit my liability only where the law allows, and nothing here excludes liability that cannot be excluded.

11. Personal data

How I handle your data is described in the privacy policy.

12. Governing law and changes

Czech law governs these terms. If you are a consumer living in another country, you also keep the mandatory protection of the law of that country. Czech courts are competent, without affecting your right as a consumer to go to the courts of your country where the law gives you that right.

The terms in force when you order apply to your order. I may change these terms later; a change does not affect orders already made.