Cancellation, withdrawal and refunds

This is what happens if you change your mind, in plain words. Your statutory consumer rights always apply.

Before you pay

Sending your details and opening the payment page doesn’t commit you to anything. You can stop at any time.

Your right to withdraw (consumers)

If you order as a consumer, you can withdraw from the contract within 14 days without giving a reason. The 14 days start on the day the contract is made, which is the day I confirm your order by email.

To withdraw, tell me clearly that you do, for example by email to [email protected]. You can use the form below, but you don’t have to. It is enough to send your withdrawal before the 14 days end.

If you withdraw, I refund everything you paid, using the same payment method as you used, without undue delay and no later than 14 days after I receive your withdrawal. I will not charge you a fee for the refund.

If you ask me to start during the 14 days

I can start work on your Review before the 14 days end only if you clearly ask me to. If you do, and you then withdraw before I have finished, you pay me for what I have already done, in proportion to the whole Review. I will tell you the amount. The rest is refunded.

Once the Review has been delivered

If you asked me to start within the 14 days, and I have fully delivered the Review, you lose the right to withdraw, but only if you also confirmed that you understood this. Without that confirmation, you keep your right to withdraw even after delivery.

If you order for your business

The right of withdrawal belongs to consumers. If you order as a business, we agree on any cancellation by email, and before I have started work I will refund you in full.

If the Review is not delivered or has a defect

You have the rights the law gives you, including delivery or correction, a reduction in price or withdrawal from the contract with a refund. See the terms of service for how to make a complaint.

Model withdrawal form

You can copy this and send it to Veronika Liprtová, Panoší Újezd 41, 270 21, Czech Republic, [email protected]: